Frequently Asked Questions
Customer service is extremely important to us & we’re here to answer your queries from 9am – 8pm Monday – Friday. Make sure you read the FAQs below which may answer likely questions you have. If you contact us outside of these hours, please allow time for our team to respond to your enquiry on the next working day. For all enquiries, contact shoesareusng@gmail.com
As a growing online Lagos based business, we currently do not have the capacity to offer call center customer service. However, we aim to answer your emails within 24 working hours of you sending them. We are a hardworking team and adore our customers. We really appreciate you shopping with us and hope that you love our styles as much as we do!
General Information
No we do not, we are purely an online fashion store.
If you would like to pick up, you can visit our warehouse located at Agege, Lagos. Please contact our customer service rep via Whatsapp (08060483841) to choose a pick up date after which you will be sent the address.
Please note that there is no showroom, so all buying decisions have to be made on the website.
Oops 😬 please contact us via any of the channels below:
WhatsApp: +2348060483841
Send an email: shoesareus@gmail.com
Or send a dm via Instagram: @shoesareus_backup
Note : changing your browser or clearing your cache may offer a quick fix.
During delivery we advise all customers to open their package to ensure they receive the item(s) ordered; ensure they are tested quickly before the delivery personnel leaves. Incase of sizing issues, please hand the item back to the dispatch, this applies in o customers in Lagos only.
For customers in other states, please contact us on 09082982885 before the delivery personnel leaves or before you leave the pickup hub, you will be advised on what to do
During delivery, we advise all customers to open their package to ensure they receive the item(s) ordered and they are in good condition
* Incase of an incorrect or faulty you are to hand the item back to the delivery personnel , this applies to customers in Lagos only
* For customers in other states please contact 0908 298 2885 before the delivery personnel leaves or bed you leave the pickup hub. You will be advised on what to do
For wearable items, we advise that you purchase your exact size so for better guidance on sizing issues, please contact our customer service rep via WhatsApp 08060483841